Special topic: list of winners of the 2024 Gold and Stone Awards
Financial front-line news on May 8RoulettertpThe list of winners of the "2024 Gold and Stone Award and selection of excellent cases of Financial consumption Protection" sponsored by Sina Finance was solemnly announced! Under the fierce competition from many institutions, everyone's insurance stood out, and the related case of "Building a Digital platform for Consumer Insurance Management" won the first prize of "excellent case of Financial Science and Technology Innovation Service".
The following is a brief description of the cases submitted by insurance:
Under the trend that the regulatory units are increasingly strict with the work of insurance elimination and insurance, combined with the current situation of the company's consumer insurance, everyone's insurance combs the pain points in the work, such as tedious work, long audit process, scattered index data and difficult data search, and make a solution to consumer insurance management.
In practice, everyone Insurance has built a digital platform for collectivized consumer insurance management, including product and service review, consumer insurance supervision and evaluation, key task management, consumer insurance knowledge base and consumer insurance index Kanban and other key areas of system functions, enabling various levels of insurance subsidiaries to systematically and intelligently transform their consumer insurance work.
Finally, the establishment of the digital platform of consumer insurance management has promoted the standardization of the work flow of consumer insurance, standardized the work list and accounts, improved the quality and efficiency of consumer insurance work, and strengthened the supervision and management of consumer insurance within the company.
Among them, in the aspect of consumer protection supervision and evaluation, the platform realizes the system editing functions of 108 evaluation elements, can carry out custom configuration templates, and supports the functions of automatic calculation of scores and ratings by total branch organizations and one-click download of evaluation and supporting evidence.RoulettertpIn terms of product and service reviews, in 2023, insurance subsidiaries completed a total of about 1100 consumer insurance reviews of products and services. There are 741 system users, and the number of visits is about 1Roulettertp.20,000 person-times.
